Project Manager, Operations Management, Change Management

JOB PURPOSE

The Project Manager will be part of the Bank’s Change Management team, delivering projects and business change that support our strategic objectives. The role is responsible for planning and delivering projects in line with the Change Management Framework, ensuring clear objectives, scope and outcomes are achieved.

Working closely with colleagues across the Bank and third-party suppliers, the Project Manager will manage multiple projects of varying size and complexity, providing effective oversight, governance and delivery throughout the change lifecycle.

This role is suited to a proactive individual who is comfortable working with stakeholders at all levels, making informed decisions, and taking ownership of project delivery. A strong focus on service excellence and building effective relationships, both internally and externally, is essential.

KEY RESPONSIBILTIES

· Manage the delivery of multiple concurrent projects of varying size to agreed timescales and quality.

· Prepare and take ownership of project plans, milestones, project resource demand and project reporting in alignment with organisational standards.

· Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies, working with the 3 lines of defence.

· Analyse problem and opportunity statements and work with stakeholders to seek solutions.

· Facilitation of workshops, clear documentation of the outcomes ensuring the project scope has been clearly defined, this will require working with key business SMEs to ensure the business problem has been thought through and is well understood.

· Complete all project and governance documentation to the required standards.

· Ensure that services or products required for project delivery are delivered to schedule and are of high quality.

· Track and report on project costs and ensure the project is completed within allotted budgets.

· Track, report and realise project benefits and take the necessary actions required using a consistent approach.

· Build and maintain a positive working relationship with stakeholders across the organisation at all levels and including external partners.

· Work collaboratively with 3rd party suppliers tasked with delivering the joint implementation project outcomes.

· Challenge key stakeholders, third parties, vendors and business functions to deliver what is agreed.

· Chair Project Meetings to extract / share key information.

· Support the Test Lead, with the management and co-ordination of testing (incl. non-functional testing).

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

· An appropriate project management qualification and/or proven change management experience OR demonstrable experience in Business Analysis and managing work streams and is looking to make the next step in their career.

· Experience of working in a SCRUM / AGILE environment and prioritising items for SPRINT deliveries would be beneficial due to scope of projects aligned to this role.

· Flexible and adaptable attitude.

· Highly developed analytical skills and the ability to analyse and interpret complex information to identify and manage resolution of key issues.

· Experienced user of MS Office Products including a good working knowledge of Excel (data organisation, pivot tables, basic formulae).

• Excellent organisational and action planning skills.

About us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values;
Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their…