Business Analysis Manager

Description

If you would like to be in the heart of digital transformation this role would be a fit for you.

You willbe part of building digital products and services across the globe in a start-up atmosphere backed by one of the leading financial services providers worldwide. Ifyou are intellectually curious honest passionate motivated andwant to use and expand your skills while working on a new and exciting venture you are what we are looking for.

As a Vice President Fraud & Fin Crime Operations Strategy and Execution youll balance tactical delivery and strategic direction setting. Through your team youll ensure that youre optimising across our operation across our people process and customer journeys with a view to embed a test measure learn culture. Project based work could include design/implementation of operating models end-to-end operational improvement initiatives process diagnostics and build-out of business cases for technology investment

Job Responsibilities

• Builds and Leads a high performing business operations function delivering optimised service experience

• Has the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers

• Defines implements and maintains operational excellence across the operations teams ensuring the customer experience is unique fair consistent transparent and enables the delivery of exceptional service

• Acts as subject matter expert for best in class digital business policy processes products and solutions

• Collaborates with technology and process engineering teams to design best in class business customer experiences while mitigating risks

• Manages the stakeholders working with global teams to ensure we deliver exceptional service at all times

• Works collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience Core Skills and Behaviours

Required qualifications capabilities and skills

• Relevant expertise at a senior level in Financial Services banking or another heavily regulated industry

• Experience working in a high growth company start-up environment adaptable agile and able to work in a constantly evolving business

• Experience in operations management consulting continuous improvement or operational excellence.

• Leadership experience handling large teams and processes

• Demonstrated experience delivering process improvements and measurable results in complex environments.

• Demonstrated experience delivering process improvements and measurable results in complex environments.

• Have excellent communication and presentation skills both written and oral ability to share our vision and goals

Preferred qualifications capabilities and skills

• Experience working with Controls/ Operational Risk Management at a large complex banking organization in an Operational setting

• Able to work independently in a dynamic environment of change challenge and multiple deadlines and priorities high attention to detail

• Excellent communication skills including active listening and the ability to capture and deliver key takeaways from engagements in writing

• Ability to analyse data-driven situations to formulate appropriate conclusions

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Required Experience:

Manager