Associate Product Operations Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

• Experience in a customer service, administration, business operations, information technology support, or operational support role, with a strong focus on accuracy, attention to detail and timely delivery
• Dedication to providing excellent client service, with the ability to support internal and external stakeholders professionally and follow through on queries, access issues and operational requests
• Ability to organise, prioritise and complete tasks during busy periods, ensuring contractual obligations, service expectations and internal process requirements are met
• Strong communication skills, with fluency in English, both spoken and written, and the ability to work effectively with colleagues across Sales, Finance, Product Management, Client Service, Technology and Risk teams
• Ability to use reporting, data analysis and workflow tools to identify data quality issues, operational trends, process exceptions and improvement opportunities
• Familiarity with using automation or AI-enabled tools responsibly to improve task efficiency, workflow consistency and data quality is preferred
• Ability to identify appropriate opportunities for AI-assisted process improvement while applying sound judgement, data protection principles and validation of outputs is preferred

• Undergraduate or first-level degree in Business, Finance, Operations, Information Systems, or a related discipline is preferred. Equivalent operational experience with demonstrable delivery, client service, data quality or process improvement outcomes will also be considered

• Monitor completed sales orders, delivery requests and operational work queues using customer relationship management and connected enterprise systems
• Complete client entitlement, fulfilment and delivery activities accurately, ensuring clients receive software access, services, content, licence keys or other contractual deliverables on time
• Maintain accurate operational records, including client entitlement data, delivery records, transaction notes, future delivery schedules and evidence required to support revenue recognition and auditability
• Support global Sales, Client Service, Product Management and Finance teams by fulfilling, tracking and evidencing delivery of Insurance product access for trials, subscriptions, term contracts and ongoing commitments
• Set up and maintain client access to electronically delivered services, ensuring access details, delivery confirmation and supporting records are handled accurately and in line with company policies
• Provide high-quality support for internal and external client queries, including product access issues, user change requests and operational support cases
• Work closely with cross-functional teams to investigate and resolve escalated operational issues, helping to ensure clients receive a consistently high standard of service
• Run…