Estates Officer

Housing Estates Officer

Location:

Edinburgh, EN13 9NU
Working pattern:
Mon-Fri, fully office based / out on-site attending properties

Working Hours:

37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day) Pay rate: £15.98 per hour Assignment length: until 31/03/27, with possible extension

Clearance Required:

Basic DBS will be processed by Brook Street If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back t you'll be doing:
* Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
* Checking property work and escalating if standards aren't being met
* Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
* Conducting handovers when requested to ensure families receive the required level of service
* Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
* Undertaking assurance checks on service levels and the quality of work provided by suppliers
* Managing complaints (level
2) in a timely manner
* Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
* Keeping on top of an allocated case workload to agreed standards
* Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and time frames
* Being mindful of compliance, including inspections and mandatory training expectations
* Ensuring safe lone working practices when required What you'll bring:
* A strong work ethic and a practical, conscientious approach to property and service standards
* An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
* Comfortable using Microsoft applications for day-to-day office tasks
* Willingness to shadow other officers before going out on site independently
* A full UK driving licence is essential (fleet vehicles can be used if needed)
* Physical fitness for visiting properties, including going up and down stairs
* Commitment to compliance and safety expectations (including health and safety training. If this sounds like your kind of role-equal parts practical site visits and ensuring quality in the background-apply now and let Our Client know you'd be a great fit for the team. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.

Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.