Contracts Support Officer

Every day, people across Scotland are adjusting to life following a diagnosis of a chest or heart condition, after experiencing a stroke or dealing with Long Covid. At Chest Heart & Stroke Scotland (CHSS), Scotland's leading health charity, we're working to ensure there is No Life Half Lived, and you could play a vital role in making that happen.

We provide a range of services, notably through our Community Healthcare Support Service, which delivers supported self-management and recovery services across Scotland.

By joining CHSS as a contracts officer, you’ll have a real opportunity to help people move beyond simply surviving, towards managing their health, regaining confidence and independence and connecting with their communities.

About the Role

The Contracts Officer plays a key role within Service Delivery, supporting the effective management, monitoring and governance of service level agreements, statutory contracts and commissioned service arrangements across Scotland.

Working closely with managers, NHS Boards, the Scottish Government, Local Authorities and other partners, you will help ensure that services are delivered in line with contractual requirements, performance expectations and organisational priorities.

This is an excellent opportunity for someone with strong organisational skills and attention to detail who enjoys working collaboratively, managing information and supporting continuous improvement.

The role includes:

• Developing and maintaining the Service Delivery Contract Register.
• Supporting contract monitoring, review and renewal processes.
• Coordinating reports and governance information.
• Supporting quality assurance, compliance and performance monitoring activities.
• Working with managers and external partners to ensure contractual commitments are met.
• Identifying risks, concerns and opportunities for improvement.
• Supporting the ongoing development of contract management processes across Service Delivery.

About You

We are looking for an organised and proactive individual with experience in administration, governance, contract management or a similar business support role. Ideally, educated to SCQF Level 7 (or equivalent), such as an HNC, relevant vocational qualification, or equivalent professional experience gained through working in contract management, governance, administration, quality assurance, commissioning or a similar role.

You will have:

• Excellent organisational and administrative skills.
• Strong attention to detail.
• Experience maintaining records, registers or governance documentation.
• Experience preparing reports and monitoring information.
• Strong communication and relationship-building skills.
• The ability to manage competing priorities and meet deadlines.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.

Experience of working within health and social care, the NHS, public sector or third sector environments would be advantageous but is not essential.

Why Join CHSS?

At CHSS, you'll be joining a charity where your work has a genuine impact on people's lives across Scotland.

Our colleagues describe working at CHSS as rewarding, fulfilling, impactful, friendly and inclusive, reflecting both the purpose of our work and the supportive culture we continue to build together.

We value people with different experiences, skills and perspectives. Our colleagues join us at many stages of their careers, from those taking their first steps into employment, to professionals seeking a new challenge, people changing sectors, and those looking to use their experience in a purpose-driven organisation. What unites us is a shared commitment to improving the lives of people across Scotland.

What We Can Offer You

Working at CHSS means being part of a passionate organisation that makes a real difference every day. We offer:

• A rewarding, positive and supportive work environment
• Company pension scheme
• Generous annual leave entitlement
• Company sick pay scheme
• Employee wellbeing support
• Life assurance

For full range of our benefits, please see the Benefit Summary document attached to our advert.

Flexible Working

CHSS also supports flexible recruitment through Working Families and we are Happy to Talk Flexible Working. While we encourage flexibility wherever possible, please note that our Retail Shop roles operate within set business hours of 10:00 am to 5:00 pm to meet the needs of the business.

Safeguarding and Equality

In line with our commitment to safeguarding, this role is subject to a PVG check.

CHSS is…