Client Success Manager - HSS

## Client Success Manager - HSSApply:
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* Job Description:

**** We’re building something special at DXC Technology
** We’re excited to be recruiting for an experienced Client Success Manager (CSM) to join our High Secure Services (HSS) Territory, supporting Consulting and Engineering Services (CES).This is a fantastic opportunity for someone who is ready for their next career step and wants to develop within a complex, high-profile client environment.

We’re looking for someone who is ambitious, driven and adaptable, who enjoys building strong relationships, solving problems and bringing people together. You may already be working in Client Success, Account Management, Service Delivery, Consulting or a similar client-facing environment and be looking for an opportunity that offers broader responsibility, greater client exposure and genuine scope to progress.

Our HSS Territory supports a diverse client base across multiple sectors, with a growing portfolio including Application Development, Service Now, AI, Consulting, Cloud Platforms and Modern Workplace.
** The role
** As a Client Success Manager, you’ll be a key point of contact and trusted advisor for your clients, taking responsibility for their overall experience across CES services.

You’ll work closely with Client Partners and teams across DXC to ensure we deliver against our commitments, proactively manage commercial and operational matters, resolve challenges and identify opportunities to increase the value we bring to our clients.

You’ll also support revenue, account growth, delivery performance and margin objectives, giving you broad exposure to both the client and commercial sides of the business.
** What you’ll be doing
*** Build trusted relationships with stakeholders at all levels, developing a strong understanding of their organisation, priorities and future goals.
* Act as a trusted advisor and advocate for the customer within DXC.
* Oversee the successful delivery of contracted CES services and act as a key escalation point when challenges arise.
* Work with Client Partners and Sales colleagues to support renewals and identify opportunities to grow and develop client relationships.
* Support account financial management, including revenue, forecasting, budgets, margin and cost improvement.
* Develop and deliver strategic account plans and lead regular client business reviews.
* Identify and proactively manage account risks, opportunities and changing client needs.
* Bring together colleagues across HSS, CES, Delivery, Sales and wider DXC capabilities to achieve shared client outcomes.
* Support transformation, continuous improvement and the successful adoption of new DXC solutions and services.
** What we’re looking for
** We’re interested not only in what you’ve already done, but where you want to go next.

You’ll ideally bring:
* Experience with in Client Success, Account Management, Service Management, Client Delivery, Consulting or another client-facing technology environment.
* Strong relationship-building skills and the confidence to work with senior stakeholders.
* A commercial mindset and an understanding of, or desire to develop further experience across revenue, margin, forecasting and account performance.
* Strong communication, presentation and problem-solving skills.
* The ability to bring different teams together to achieve a shared outcome.
* An adaptable and flexible approach, with the confidence to manage changing priorities.
* Curiosity about technology and how different capabilities can solve client challenges.
* A proactive attitude and willingness to take ownership.
* A genuine desire to learn, develop and progress your career.
* Experience with in restricted or highly secure client…