Customer & Supplier Billing Coordinator - Star Pubs

Location: Edinburgh, United Kingdom

Function: Commerce

Customer & Supplier Billing Coordinator

Function: Star Pubs

Location: Edinburgh (St Andrew’s Square)– Hybrid working

Salary: £27,500 base depending on experience & full benefits listed below.

Contract: Permanent

Latest Closing date: Monday 9th November 2026.

Please note, that we may close vacancies early when we receive significant numbers of applications, so don’t delay!

Did you know that HEINEKEN own over 2,400 pubs in the UK? HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

Part of building a better future is supporting our lessees, ensuring they have the right tools to build their businesses and play an important part in their thriving communities. This would be impossible without gold-star colleagues who care about people, account management and everything we stand for.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Customer & Supplier Billing Co‑ordinator to join our Star Pubs team!

Our Star Pubs Central Operations team works with colleagues across Finance, Property, Supplier Management and the wider business to support our pubs and licensees.

The Customer & Supplier Billing team looks after customer accounts, supplier invoices and payments, helping make sure the numbers are right, queries are dealt with and the financial processes behind our pubs run as they should.

Reporting to the Customer & Supplier Billing Team Manager, you'll help keep billing across Star Pubs running smoothly, making sure customer accounts and supplier invoices are accurate, queries are resolved and payments are managed correctly.

You’ll work with colleagues across Finance, Property, Supplier Management and our field teams, as well as customers and external suppliers. A big part of the role is taking ownership of issues, getting to the bottom of discrepancies and making sure they don't keep cropping up.

You’ll also help monitor supplier performance, produce reports and spot ways to improve our processes, making life easier for the people who rely on the team.

So, what will you be doing? Here are some key accountabilities:

• Customer billing and queries: Maintaining accuracy in recharging operators for supplier billing as well as handling queries around utilities, Sky, TNT, Stock takers, and various other suppliers.
• Supplier invoices and payments: Checking and validating invoices, investigating discrepancies and supporting payment activity for 30+ suppliers across the estate.
• Accuracy and controls: Keeping account information up to date and making sure billing and payment activity follows the right processes, contracts and policies.
• Supplier performance: Monitoring service levels, investigating issues and working with Supplier Management to get things back on track.
• Reporting: Producing reports and dashboards to help the team understand performance, spot issues and keep on top of service levels.
• Working with others: Building good relationships with colleagues, customers and suppliers to resolve issues and keep things moving.
• Systems and improvements: Maintaining work instructions for Business Central, supporting purchase orders and vendor management, and looking for practical ways to improve how we work.

You’ll also support projects and other activities as needed, so there's plenty of opportunity to get involved beyond the day-to-day billing.