Lead Journey Management Strategist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Journey Management Strategist based in United Kingdom. The Lead Journey Management Strategist will shape how global enterprises use customer journey management to drive strategic transformation and measurable business outcomes. In this senior advisory role, you will partner directly with C-suite executives and enterprise leaders to embed customer-centricity into organizational strategy, operations, and decision‑making.

You will lead complex, multi-year transformation initiatives spanning customer experience, product, digital, and operational functions. By translating executive priorities into scalable journey‑led programs, you will help organisations align stakeholders, strengthen customer value, and achieve sustainable return on investment. You will also influence product strategy, commercial growth, and global best practices while collaborating closely with sales, customer success, and product leadership.

Operating with significant autonomy across industries and international markets, you will help establish journey management as essential enterprise infrastructure. This is an exceptional opportunity for a strategic leader who combines executive influence, commercial acumen, and transformation expertise to shape an emerging business category.

• Executive Advisory and Strategic Leadership:
  Act as a trusted advisor to senior executives and C-suite stakeholders across strategic enterprise accounts, positioning journey management as a core business capability and long-term investment rather than a standalone customer experience initiative.
• Enterprise Transformation:
  Lead and advise complex, multi-year transformation programs spanning customer experience, product, digital, operations, and organizational change. Translate broad executive ambitions into structured, scalable journey‑led strategies with clear objectives and measurable outcomes.
• Executive Alignment and Governance:
  Build alignment across diverse executive stakeholders, steering committees, and governance bodies. Facilitate high‑level discussions, resolve competing priorities, and establish shared accountability for enterprise‑wide transformation.
• Investment Strategy and ROI:
  Develop compelling business cases, enterprise return‑on‑investment frameworks, and long‑term investment narratives that demonstrate the value of journey management. Identify opportunities for strategic expansion and sustained business impact.
• Strategic Account Growth:
  Partner with sales and customer success leadership on executive engagement, renewal strategies, strategic account planning, and multi‑year expansion opportunities. Contribute to improving net revenue retention and strengthening long‑term customer relationships.
• Product Strategy and Market Insights:
  Connect enterprise customer needs, market developments, and executive priorities to influence product direction, roadmap decisions, and go‑to‑market strategies.
• Global Frameworks and Best Practices:
  Define, evolve, and institutionalize journey management methodologies, maturity models, executive coaching standards, and transformation frameworks that can be applied consistently across industries and markets.
• Thought Leadership and Market Representation:
  Represent the organization in executive briefings, industry events, strategic discussions, and thought leadership initiatives. Help shape market understanding of journey management and establish its role in enterprise transformation.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with customer success, sales, product, and go‑to‑market leadership to align customer strategy, commercial positioning, platform…