Project Manager, Change Management

Work location: UK Remote, while maintaining a strong presence across our offices and with customers as required.

The role ensures agreed outcomes are delivered safely, efficiently, on time, within budget and to the required quality standards, while maintaining a strong customer experience and robust governance.

The role combines established project management disciplines with Agile delivery practices. The postholder will lead planning, governance, stakeholder engagement, risk and issue management, financial control and resource coordination, while facilitate Scrum ceremonies and enable high-performing delivery teams where an Agile or hybrid approach is appropriate.

The Role and What You'll Be Getting Up to On A Day-To-Day Basis:

• Lead projects from initiation and mobilisation through to closure and benefits realisation.
• Define and manage project scope, deliverables, milestones, budgets and success criteria.
• Create and maintain project plans, schedules, RAID logs and governance documentation.
• Proactively manage risks, issues, dependencies and change requests.
• Ensure projects are delivered on time, within budget and to agreed quality standards.
• Provide accurate and timely reporting to customers, stakeholders and governance forums.
• Coordinate successful transition into operational support and business-as-usual teams.

• Act as Scrum Master for Agile and hybrid delivery teams.
• Facilitate daily stand-ups, sprint planning, sprint reviews, retrospectives and backlog refinement sessions.
• Support Product Owners in developing and managing prioritised backlogs.
• Remove delivery impediments and help teams maintain momentum.
• Coach teams and stakeholders on Agile principles and best practices.
• Drive collaboration, transparency and continuous improvement across delivery teams.
• Track delivery progress through sprint metrics and Agile reporting.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Lead project kick-offs, workshops, planning sessions and governance meetings.
• Manage expectations through clear and effective communication.
• Escalate key risks, issues and decisions in a timely manner.
• Represent Littlefish professionally throughout the customer engagement lifecycle.
• Ensure compliance with Littlefish PMO standards, methodologies and governance frameworks.
• Maintain accurate project documentation and decision records.
• Support portfolio planning, resource forecasting and utilisation tracking.
• Contribute to the continuous improvement of PMO processes, templates and delivery standards.
• Promote knowledge sharing, lessons learned and best practice adoption.
• Manage project budgets, forecasts and project financial performance.
• Monitor utilisation, profitability and effort consumption.
• Identify and mitigate commercial risks including scope creep and resource constraints.
• Support pre-sales activities including estimation, scope reviews and mobilisation planning.
• Apply effective change control throughout project delivery.
• Leadership & Accountability - Leads by example, takes ownership of outcomes, makes timely decisions and builds trust with customers, stakeholders and colleagues.
• Delivery Excellence - Balances quality, pace, cost and customer outcomes while maintaining strong governance, controls and attention to detail.
• Agile Facilitation - Creates an environment of transparency, collaboration and continuous improvement, enabling teams to succeed rather than directing every task.
• Stakeholder Influence - Communicates clearly, manages expectations effectively and secures commitment and alignment across both technical and non-technical audiences.
• Commercial Awareness - Understands the financial drivers of project success and actively protects scope, revenue, margin and customer value.
• Continuous Improvement - Uses lessons learned, delivery metrics and feedback to improve project outcomes, team effectiveness and PMO maturity.
• Proven experience delivering complex IT infrastructure, cloud, cybersecurity, digital workplace or managed services projects.
• Experience managing projects throughout the full project lifecycle.
• Practical experience facilitating Agile delivery teams and Scrum ceremonies.
• Strong stakeholder, customer and supplier management skills.
• Experience managing project budgets, forecasting and financial…