Head of Clinical Delivery

Head of Clinical Delivery## General information

Date Thursday, June 4, 2026

City Remote Country United  Kingdom Working time

Full-time Closing Date
06-Jul-2026## Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Provides strategic governance and oversight of clinical coaching across their benefit/contract area, ensuring standards, calibration, and consistency are maintained and improved. Owning the end-to-end operational assurance model, using MI trend analysis and insights to prioritise coaching focus, drive quality improvement, and escalate clinical risks appropriately.

Working with Operational Managers and senior stakeholders, the role aligns clinical priorities, coordinates interventions, and represents the function with external partners (e.g. DWP) to uphold contractual and clinical integrity.
** Accountabilities
* * 1. Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2. Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3. Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4. Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5. Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6. Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7. Engage external stakeholders (e.g. DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
** Key Internal Stakeholders & Relationships*
* • Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
** Key External Stakeholders & Relationships*
* • DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
** Qualifications & Experience
**** Essential*
* • Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and Power Point
• Proven stakeholder management; able to influence and empower others to make proactive…