Operational Support Manager

Menzies Distribution Solutions are currently looking to recruit an Operational Support Manager. Responsible for supporting the business to deliver continuous improvement, change management and general operational support across all activities by facilitating specific business improvement initiatives using best practice toolkits, company process, procedure and methodology. The job holder will help support the business to identify, develop and maintain consistency and standardisation of performance based upon strong process management.

Support the operational teams in the development of process, training, development and provide non-core support to facilitate change and strengthen operational control. Critical to this role is the need to understand the business challenges and work with the operational leads to improve standard reporting tools and techniques. There is a need to evaluate the current ways of working to improve and implement change.

This role will utilise management information to target business improvement and evidence the resulting value. Key to the role is developing strong relationships with stakeholders - such as Operations and Central Functions in order to provide effective and impactful information.

This role will be spread across many levels as the business needs dictate, flexing to ensure the highest level of support and delivering commercial and customer focus.

• Shift Pattern:
  Monday to Friday
• Location:
  
  Homebased
• The role will be predominantly cover the associated transport for the warehousing network across the South of England
• Monthly Pay

• Manage & support an effective operational process, which ensures integrity of customer / suppliers service requirements
• Manage commercial aspects of a transport operation to meet profit and service/quality targets
• Uphold and maintain highest standards of Health & Safety
• Review/introduce core process and procedures in all depots across the region
• Consider the operational movements in the context of the Menzies network and seek opportunities to reduce empty running and improve efficiency
• Promote effective and efficient standards of work, in order tocomply with transport legislation, company policy and Health & Safety legislation
• Create an effective working environment building a diverse, well- balanced team
• Create and deliver training as needed
• Support HR and depot managers to roll out key competencies via skills matrix
• Support other Menzies functions where required
• Support the operational leads and act as their delegate as needed in order to maintain focus and consistency across the operational arena
• Evaluate and review all current reporting tools and seek ways to improve. Establish committees/steering teams, identify and agree the best in class reporting tools, techniques, standards, measurements and accreditations to implement across the business. These will include but are not limited to: 5's, BRC,DTAS. 6 Sigma, Lean, Root Cause Analysis and Value Stream Mapping. Ensure these are communicated and adhered to
• Act as an improvement champion to the business, providing effective communication and interface between all stakeholders within the division
• Ensure all improvement processes are properly documented to support the Company's quality programme
• Facilitate or deliver training on the understanding and use of improvement tools, techniques and methodology to improve understanding within the business
• Utilise management information to target business improvements and evidence the resulting value through reported KPI's
• Establish strong relationships with all key stakeholders, working effectively and cooperatively with Operations and Central Functions
• Identify and drive business improvement projects to improve costs, quality and service
• Ensure all improvement recommendations are consistent with the Company's duty of care in respect of employment and health and safety legislation
• Seek opportunities for self-development

• Experienced Logistics professional, graduate or with relevant qualifications
• Experience of business implementation
• Strong facilitator, able to engage people and teams
• Ability to challenge the status quo and drive for business excellence
• To be proactive and work under own initiative to form solutions to potential problems with the ability to make decisions instantaneously
• Previous experience of managing a budget
• Strong negotiating and reasoning skills
• IT Literate (Microsoft…