Operations Coordinator

Location: Krema (Edinburgh – covering Krema Bakehouse and Krema Kitchen)

Benefits: 28 days holiday, pension scheme, company perks and a supportive team environment

About Krema

Krema is an independent artisan bakery based in Edinburgh, specialising in handcrafted breads, pastries and bespoke celebration cakes. As a thriving business with ambitious plans for growth, we pride ourselves on delivering unmatched excellence, setting high standards and creating an energetic, welcoming environment across both Krema Bakehouse and Krema Kitchen.

The Opportunity

We are searching for a superstar to join us during an exciting phase of growth. This role is a fantastic opportunity for a bright mind who works hard, thrives on challenge and constantly looks for ways to exceed standards and expectations.

Working closely with the Operations Manager across both the Bakehouse and the Kitchen, you will keep daily operations running smoothly while helping foster an excellent work environment. While experience in hospitality and CRM management is preferred, it is by no means essential. What matters most to us is your attitude, your work ethic and your commitment to operational excellence.

Key Responsibilities

Provide daily operational support across Krema Bakehouse and Krema Kitchen

Assist with business administration, payroll processing and team records

Manage ordering, stock levels and inventory checks

Drive exceptional standards of hygiene and food safety

Implement practical measures for reducing waste

Maintain a commercial focus to support sales growth

Support customer relationship management and CRM tasks

Help build and maintain a positive, supportive work environment

What We Are Looking For

A bright, hardworking mind with a drive to achieve excellence

An outstanding attitude and a willingness to take on new challenges

Strong organisational, administrative and problem solving skills

Excellent communication skills and a customer focused mindset

Background in hospitality or CRM systems is preferred but not essential

Someone who is ambitious and excited to grow alongside a thriving business

What We Offer

Competitive pay of £14.00 to £15.00 per hour (depending on experience)

28 days paid holiday per year

Contributory company pension scheme

Great company perks

A supportive, positive team that wants you to succeed

Real opportunity for career progression in a growing independent business