Growth Manager, Business

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Growth Manager is responsible for executing the global Experience Studio strategy, supporting the broader leadership team with delivery of key growth initiatives. This individual will drive delivery of high-impact growth projects including pricing, lead generation performance, revenue optimization, and integrated creative and production capabilities. The role requires exceptional project delivery skills, analytical capability, and the ability to deliver complex business priorities across multiple markets and stakeholder groups.

• Lead and deliver key growth priority projects and initiatives for The Experience Studio with tangible results against the growth strategy
• Own the delivery of pricing transformation including principal modeling, productivity improvements and operational readiness, across client segments and geographies
• Maintain and drive the master Growth Action Tracker; log, monitor, and chase actions, owners, and deadlines across all growth work streams
• Track red/amber/green status across all programs and escalated risks proactively to the Experience Studio SLT
• Conduct comprehensive lead generation analysis to identify new client acquisition opportunities and market gaps
• Analyze revenue performance data across existing and prospective client portfolios to inform growth strategy
• Consolidate data inputs for Growth Dashboard and Marketing initiatives to support decision-making
• Prepare and distribute strategic reports, analysis, and insights to leadership and cross-functional stakeholders
• Support the integration of creative and production capabilities into growth initiatives, ensuring alignment with client objectives
• Research and document new working methods to support winning new clients and revenue growth initiatives
• Lead cross-functional business requests for projects and strategic initiatives involving Creative and Production teams
• Coordinate incentive program check-ins and strategy sessions with internal stakeholders, ensuring delivery pace is maximized
• Liaise with Sales, Client Success, and Proposals Team stakeholders to support business development and RFP processes
• Prepare and distribute meeting agendas, pre-reads, and post-meeting action logs for growth strategy sessions

• 5+ years' experience in business development, growth strategy, program coordination, or strategic analysis in a complex, multi-stakeholder environment
• Demonstrated expertise in principal modeling, financial forecasting, and revenue analysis specific to services or events operations
• Proven experience conducting lead generation analysis and market opportunity assessment
• Strong background in analyzing revenue performance data and translating insights into actionable growth strategies
• Excellent command of project tracking tools (e.g., Smartsheet, or equivalent)
• Strong proficiency in Microsoft Office 365 (SharePoint, Excel, PowerPoint, Teams, Outlook) and advanced data management
• Demonstrated ability to build and maintain complex financial models and analytical dashboards
• Experience with data visualization and presenting complex analytical findings to senior stakeholders
• Outstanding written and verbal communication skills; able to draft clear, professional correspondence, reports, and strategic recommendations
• Demonstrated ability to manage competing priorities across a high-volume workload and multiple concurrent projects
• Ability to build and maintain strategic relationships with internal stakeholders, leadership teams,…