Project Manager, Change Management, Operations Management

The Project Manager sits in the Business Design, Development and Deployment team, known as BD3, within the Information Services Division of the Ministry of Justice's Security and Information Directorate. It leads projects and work streams in the BD3 portfolio from planning through to closure, including records management, subject access requests and digital services. It is a 37-hour week with hybrid working and travel to London, Burton-upon-Trent and Jarrow as needed.

Success Profiles and a panel interview assess candidates, and a BPSS check is required.

• Lead delivery of projects or significant work streams, owning agreed outcomes, timescales and priorities
• Define project scope, objectives, deliverables and success measures with sponsors and stakeholders
• Develop and maintain delivery plans covering milestones, resources, risks, issues and dependencies
• Set up proportionate governance and give clear reporting to senior leaders and decision forums
• Build relationships across teams, bringing together operational, policy, digital, commercial, finance and legal colleagues
• Work with subject matter experts and users to understand requirements and find practical solutions
• Manage changes to scope and priorities, assessing impact and escalating where needed
• Support business cases, options appraisals, procurement and supplier engagement where required
• Prepare projects for implementation, including business readiness, communications, training and handover to business as usual
• Track delivery against outcomes and benefits, removing barriers to progress
• Contribute to BD3 portfolio planning, prioritisation and improvement of delivery approaches, reporting and tools
• Provide day-to-day leadership to project colleagues and, where needed, line management

• Managing projects or significant work streams from planning through to implementation, with personal delivery responsibility
• Identifying, assessing and managing project risks and issues, including knowing when to elevate
• Supporting or delivering changes to services, processes or ways of working, understanding the effect on users and operational teams

• Strong planning and control, managing milestones and dependencies and keeping work on track when priorities change
• Stakeholder management, building credible relationships across people with different priorities and expertise
• Excellent written and verbal communication, explaining complex information and giving concise updates to senior colleagues
• Sound judgement and problem-solving, using evidence to support decisions
• Managing competing priorities and delivering high-quality work to demanding timescales

• Baseline Personnel Security Standard (BPSS)
• Eligibility under Civil Service nationality rules

• Recognised project management qualification or equivalent, such as APM, PRINCE2 or an Agile qualification
• Experience delivering projects within government or another large, complex organisation
• Experience of digital, information management, security, operational or service transformation projects
• Experience supporting business cases, procurement or supplier management
• Experience using project and management information for portfolio reporting, prioritisation or benefits management

• 25 days annual leave, rising to 30 after five years, plus public holidays and one privilege day
• Option to buy or sell up to three days' leave each year
• Choice of Civil Service pension schemes
• Hybrid working, with at least 60% of time in an office subject to estate capacity
• Flexible, part-time and job-share working, where business needs allow
• Training and development opportunities
• Family-friendly policies, paid paternity, adoption and maternity leave
• Employee networks, flexible benefits and discounts, and free annual sight tests for screen users