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Workforce Planner — Scheduling & Operations

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: JPMorgan Chase & Co.
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 35000 - 52000 GBP Yearly GBP 35000.00 52000.00 YEAR

Job Description & How to Apply Below

Position: Real-Time Workforce Planner — Scheduling & Operations
Location: City of Edinburgh

JPMorgan Chase & Co. in Edinburgh is seeking a Workforce Planning Analyst - Real Time, Scheduling, Workflow to join the Workforce Planning team.

You will protect intraday service, maintain schedules, and coordinate workflow across queues, skills, and channels, partnering with operational leaders to ensure disciplined delivery. The role focuses on intraday management, schedule building and workflow allocation for a high-volume, multi-channel contact centre, with possible emphasis on real-time,

We have an opening for a Real-Time Workforce Planner — Scheduling & Operations in City of Edinburgh, Scotland, United Kingdom within Human Resources, Management & Operations.

We invite applications for the Real-Time Workforce Planner — Scheduling & Operations position located in City of Edinburgh, Scotland, United Kingdom.

The following opportunity is for a Real-Time Workforce Planner — Scheduling & Operations with JPMorgan Chase & Co.

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