Energy Expert

Energy Expert (Part-Time)

Location: Leith Hub

Salary: £26,208 (Pro‑rata) per annum

Hours: 20 hours per week (Monday – Saturday)

Sponsorship: We are not able to offer sponsorship for this role.

Join us as an Energy Expert in our Leith Hub – Empowering People & Supporting Sustainability! We’re looking for friendly, proactive individuals to join our high street Energy Hub team, where customer care, community support, and sustainability go hand in hand.

As a key member of our high street Energy Hub team, you’ll be the first point of contact for customers, whether face‑to‑face or over the phone, offering support that goes beyond energy services. You’ll empower customers with practical, personalised energy‑saving advice, helping them reduce usage, lower bills, and shrink their carbon footprint while introducing them to our innovative, eco‑conscious products and services.

Using our in‑house CRM system, you’ll resolve queries efficiently and translate technical information into everyday language, ensuring every interaction supports our mission for a more sustainable future.

Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving. By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future, turning Energy Hubs into centres of environmental and social impact.

• A genuine interest in sustainability and community engagement, with the opportunity to gain an ISEP qualification.
• A passion for helping people and making a difference.
• Great communication skills across all channels.
• A proactive, can‑do attitude.

Join a company that invests in you: a structured bonus scheme, clear career and development opportunities, 25 days’ leave plus bank holidays, private healthcare, mental wellbeing support, 24/7 GP and counselling services, and exclusive event tickets through Utilita Arenas. You’ll also have a paid volunteering day and a generous pension contribution. We’re more than a workplace – we’re a place to thrive.

Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. We’ve made it our mission to put fairness first, supporting those who need it most and treating everyone equally. As the first supplier to kick‑start Britain’s smart‑meter revolution, we’re always evolving and looking for ways to improve our services through innovation.

Utilita is also committed to sustainability, aiming to become a Net Zero business by 2030, driving transformational changes and educating everyone that small changes can make a big impact. Our core values are Fairness, Smart, and Sustainability. The Luxion Group comprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.