More jobs:
Customer Care Specialist
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2025-12-19
Listing for:
Blue Arrow
Full Time
position Listed on 2025-12-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Retail Associate/ Customer Service
Job Description & How to Apply Below
Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.
Key Responsibilities
Handle inbound and outbound customer queries via phone, email, live chat, and social media
Provide clear advice and support throughout the customer journey
Resolve issues quickly and effectively, ensuring customer satisfaction
Coordinate with suppliers and partners to guarantee smooth service delivery
Manage complaints with empathy and a solutions-first approach
What We're Looking For
Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Ability to multitask and manage workload effectively
Previous experience in customer service, contact centre, or retail support roles preferred
Positive attitude and team player mindset
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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