Customer Care Specialist

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.

Key Responsibilities

Handle inbound and outbound customer queries via phone, email, live chat, and social media
Provide clear advice and support throughout the customer journey
Resolve issues quickly and effectively, ensuring customer satisfaction
Coordinate with suppliers and partners to guarantee smooth service delivery
Manage complaints with empathy and a solutions-first approach

What We're Looking For

Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Ability to multitask and manage workload effectively
Previous experience in customer service, contact centre, or retail support roles preferred
Positive attitude and team player mindset

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people