Customer Service - Personal Banker

Job Description

Join to apply for the Customer Service - Personal Banker role at RBS
. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.

As the first point of contact in our branches, customers will be at the very heart of your role. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must.

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund