Customer Service Advisor- No Sales

Salary: £26,208 per annum

Hours: Monday-Friday, 8am-5pm

Location: Edinburgh

We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential

This is a full-time position working Monday to Friday, 8am – 5pm (40 hours per week) and offers a salary of £26,208 per annum
, paid weekly.

• Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
• Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
• Proactively and confidently handle high call volumes and orders
• Deal with invoice queries skilfully and efficiently
• Accurately create, record and schedule orders/services, onto bespoke IT systems
• Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
• Have a professional approach to change and receiving constructive feedback
• Have a mature and self-confident approach to work

• Have an impeccable telephone manner with good listening skills
• Apply exceptional attention to detail is paramount
• Display good IT skills, ability to type
• Be an admirable Team player with exemplary organisational skills
• Be self‑motivated, use your own initiative
• Have good knowledge and experience of all Microsoft packages
• Show competency towards multi‑tasking and impassive approach in a demanding environment

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.

As a progressive, second‑generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

If you are interested in this opportunity and meet the requirements, please submit your application by emailing

#OFC

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