Customer Service Advisor

Customer Service Advisor
Edinburgh
Monday - Friday, 9am - 5pm
£13 per hour
Temporary Contract

Do you have a passion for helping people? Are you motivated by solving problems and providing an exceptional customer experience? If you're enthusiastic, adaptable, and eager to learn, this could be the perfect opportunity for you!
We are currently recruiting a Customer Service Advisor to join our client's busy customer service division.
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What Will You Be Doing?
As a Customer Service Advisor, your responsibilities will include:

Customer Interaction & Communication

* Handling a variety of inbound customer calls, providing clear and accurate information

* Making outbound follow up calls where required to resolve queries or provide updates

* Responding promptly and professionally to customer emails

* Building rapport with customers to deliver a positive and personalised experience

* Investigating customer queries and identifying suitable solutions

* Logging all customer interactions accurately within internal systems

* Taking ownership of issues through to resolution

* Escalating more complex matters to the relevant teams where necessary
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What We're Looking For

We're seeking someone who brings:

* Excellent communication skills, both written and verbal

* The ability to build strong relationships and show empathy

* Strong analytical and logical thinking skills

* A proactive, solution focused mindset

* The ability to adapt well to change in a fast paced environment

* A real passion for learning, developing, and delivering great service

* High levels of determination, motivation, and drive to succeed

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age