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Escalations Lead, Fintech Customer Support Manager
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-15
Listing for:
Seccl
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
A leading fintech firm in Scotland seeks a Customer Support Manager to lead escalations and enhance customer experience. You will solve complex problems, collaborate with internal teams, and support customers effectively. The ideal candidate has experience in fintech, strong communication skills, and a passion for improving operational processes.
This role offers a salary between £50,000 and £65,000, along with generous benefits including a flexible working environment and opportunities for personal development.
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