Senior Customer Value & Lifecycle Strategy Lead
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-16
Listing for:
Lloyds Bank plc
Full Time
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
A leading financial services group is seeking a Lead Customer Value Manager to maximize long-term customer value. This role involves crafting strategies to enhance customer retention, deepening engagement, and ensuring satisfaction. Key responsibilities include developing customer lifetime value strategies, leading cross-functional collaborations, and managing customer lifecycle communications. Candidates should possess solid leadership experience in customer experience and a strong commercial focus.
This position offers a hybrid working pattern based in Edinburgh or Leeds along with a competitive salary and benefits package.
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Position Requirements
10+ Years
work experience
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