Resident Liaison Officer

Job Title:

Resident Liaison Officer

Client Liaison Officer – Social Housing (Temp to Perm)

Crewe Temp initially Permanent opportunity

Temp - 16.6 PAYE or £19:15 PAYE (Umbrella)

We’re recruiting an experienced Customer Liaison Officer to support planned works programme designed to improve the longevity of bathrooms in properties and enhance energy efficiency. across occupied social housing in the Crewe area

This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person around £30k plus car allowance.

• Contract:
  
  Temp to Perm
• Working hours:
  
  Monday to Friday, approx. 8am–4:30pm
• Location:
  
  Crewe (site-based)
• Mileage claimable (own vehicle required)

• Act as the main point of contact for residents during works
• Lead resident and community engagement across live schemes
• Communicate programme details, access requirements and timelines
• Manage queries, concerns and complaints professionally
• Resolve access and resident issues to keep works on programme
• Maintain accurate records of communications and issues
  
  Work closely with site teams and project management

• Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO
• Background in social housing, planned works, Voids or in another role or work in a LA or HA.
• Confident handling sensitive resident situations
• Strong communication, organisation and problem-solving skills
• Full UK driving license (essential)
• Competent with Microsoft Office

Apply now for immediate consideration.