Receptionist, Customer Service​/HelpDesk

To assist with the administration and Guest relations to ensure the smooth day to day running of Front of House and Reception. Exceed the expectations of our guests to a five- star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

• Prepare a 5
  * standard and +1 service standard of all arriving guests.
• Assist with the planning and organisation of small events and functions as required.
• Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone/mail/email correspondence.
• Ensure that all guests, team and visitors receive an outstanding welcome and first impression of the company.
• Ensure that all guests, receive an efficient check-in and check-out to and from the resort.
• Ensure all guests receive and efficient departure from the resort with a memorable last impression.
• Communicate with the guests during their stay so that they have their expectations exceeded
• Deal with any guests’ complaints and queries in line with Forbes Standards and report actions appropriately to relevant managers.

• Ensure all appropriate departments are informed to meet and exceed the guests’ requests.
• Assist the 1887 team with guests’ requests, service of tea/coffee/afternoon tea.

• Assist with daily general administration, typing and office work.
• Assist with the management of Hart to ensure that it is always up to date and correct.

• Report any concerns, near misses and support the see, it, sort it, fix it and do not walk on by.

• Assist with the ESG policy to achieve the Sustainability goals of the company by embedding it into the departments and within the whole team.
• Be able to lead communication on our ESG policy and Earth Check to the team, guests, and suppliers.

• Friendly Pleasant, kind and easy to talk to.
• Aspirational Have hopes and desires to achieve your goals.
• Honest Have integrity so you can be trusted, straightforward and truthful.
• Challenging Interested in testing your ability, skills, and the way you think.