Renewals Specialist EMEA; German

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Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

About 1

Password

At 1

Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today.

As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1

Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

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Password is a leader in providing secure, user‑friendly password management and identity protection solutions, trusted by millions of users worldwide. 1

Password has also branched into Extended Access Management to ensure a secure sign‑in for every app on every device. At 1

Password, we believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.

We are seeking a highly motivated Renewals specialist to join our dynamic team. The Renewals specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader GTM to foster long‑term relationships with our clients. The ideal candidate will have a strong background in sales, customer success, or account management, with a passion for delivering exceptional service.

This is a remote opportunity within the UK.

• Fluency in German; spoken and written is a bonus.
• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in renewals, account management, or customer success in a software or technology environment.
• Strong understanding of SaaS business models and recurring revenue principles.
• Excellent communication and interpersonal skills, with a customer‑focused mindset.
• Proficient in Salesforce, Gainsight and other tooling.
• Strong analytical skills and ability to interpret data to drive decision‑making.
• Ability to work independently and as part of a team in a fast‑paced environment.

• Revenue Retention: Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
• Renewal Management: Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.
• Customer Relationship Management: Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross‑selling additional products.
• Data Analysis and Reporting: Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true‑up requirements.
• Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively.
• Customer Engagement: Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.
• Training and Support: Educate clients on the value of our security software and any new features or updates to encourage renewal.
• Documentation and Compliance: Ensure…