Senior Business Travel Consultant - French Speaking

Location

Edinburgh

Full time

Customer Care

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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About the Role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service
, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

While GDS experience is a strong advantage, it is not a barrier. We are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgement, and attention to detail.

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers

• Acting as a trusted advisor, not just a booking agent

• Managing highly complex, often last-minute travel changes with calm professionalism

• Consistently achieving strong CSAT while meeting productivity and efficiency expectations

• Demonstrating excellent ownership, judgement, and accountability in every interaction

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests

• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care

• Handling urgent and high-impact travel disruptions with speed, empathy, and precision

• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment

• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence

• Building long-term relationships with Executive travellers through consistent, high-quality service

• Collaborating closely with peers to maintain a high-performance, elite service culture

Essential:

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)

• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT

• Exceptional communication skills with a polished, confident, and discreet style

• Ability to remain calm, decisive, and solutions-focused in high-pressure situations

• Strong organisational skills and attention to detail

Desirable:

• GDS experience (Amadeus, Sabre, Galileo or similar)

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals

• Exposure to out-of-hours, follow-the-sun, or on-call travel…