Box Office Manager

Edinburgh International Book Festival

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We're seeking a temporary Box Office Manager for this year's Festival. This is an ideal opportunity for candidates wishing to build on their Box Office management or supervisory experience.

You will have experience of providing excellent customer service in a demanding environment and great communication skills, the ability to work on your own initiative and as part of a team, and to lead and motivate others. This will be our first year using the Spektrix ticketing system so previous experience will be essential.

• Front List events on sale:
  Wednesday 29 April – Tuesday 5 May 2026
• Main programme on sale:
  Wednesday 17 June – Thursday 25 June 2026
• Edinburgh International Book Festival:
  Saturday 15 August – Sunday 30 August 2026

This is an ideal development opportunity for candidates wishing to build on existing Box Office experience, preferably at supervisor level, in a world class festival environment.

• Box Office management experience (preferably 2 years or 2 festival contracts)
• Experience of using the Spektrix ticketing system
• Ability to provide excellent service and manage customer expectations in a demanding festival environment
• Experience of handling customer complaints and diplomatically finding resolutions
• Proven success in building excellent teams of customer-facing staff, and maintaining high standards and morale in high-pressure situations
• Excellent communication skills, both written and oral
• Ability to work on own initiative and as part of a team, and to lead and motivate others
• A positive, flexible attitude and calm manner under pressure in

• An understanding of the Edinburgh Festivals and/or the Scottish literary landscape
• Experience in a similar arts or festival environment

The post is based at our offices, 121 George Street, Edinburgh and at the Festival site at the Edinburgh Futures Institute on Lauriston Place during August. Normal hours of work are 09:30 – 17:30, Monday to Friday until the Festival (35 hours per week). Additional hours and weekends will be required at peak times and during the Festival itself, when staff should expect to work a six day week (48 hours).

Wages are paid weekly in arrears by bank transfer.

Interviews:
Tuesday 17 and Wednesday 18 March 2026

Contract dates:
Full time 27 April - 1 September 2026. Rate of pay: £16.51 per hour (plus holiday pay).

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TAGGED:
Festivals / Literature and Publishing