Parliamentary Access and Response Officers

Overview

Parliamentary Access and Response Officers - Security Office

• Salary range: £35,453 to £38,324 per annum (including shift allowance of 12.5%, which is pensionable)
• Contract:
  
  Permanent and Pool Recruitment
• Location:
  
  Hybrid working from Holyrood, Edinburgh and from home
• Leave: 41.5 days (including public holidays)
• Working Pattern:
  This is a full-time post working 37 hours; however, we will move to a 35-hour working week on 1 March. We’re committed to supporting staff to achieve a healthy work-life balance.
• Pension:
  Although not a civil service employer, we offer civil service pension arrangements with an employer contribution of 28.97% of basic annual salary
• Clearance Required:
  
  CTC security clearance will be processed at job offer stage
• Closing Date: 11.59pm on Sunday 22 February

Would you like the opportunity to contribute to ensuring the Parliament is a safe, secure and welcoming environment for MSPs, staff and visitors? Do you enjoy interacting with people, a varied work environment and have a positive can-do attitude? Do you have experience of working within sectors where you either have to interact with the public, provide customer service or support service users?

If this sounds like you, we would love you to apply to be a Parliamentary Access and Response Officer at the Parliament. We have permanent vacancies available now; however, we are also looking to create a pool to fill future vacancies. Apply now to be considered for future opportunities!

The Security Office is responsible for protecting the Parliament building, pass holders and visitors and preventing disruptions to Parliamentary proceedings. We provide a visible and reassuring presence throughout the building 24 hours a day, 7 days a week. The Office also provides security advice to Members and their staff.

To be successful you will be experienced in providing a high level of customer service within a public facing role. You’ll be resilient and confident, used to dealing with a diverse range of people, often under challenging or difficult circumstances. You’ll have an awareness of the importance of creating positive impressions of the Parliament and the impact this has on the public perception of the organisation.

You’ll be alert and observant, have excellent communication skills and be a strong team player.

You’ll also be able to meet the demands of shift working, including working regular weekends and nights. The completion of regular physical fitness assessments is a requirement for the role to ensure alarms and incidents are responded to quickly and efficiently.

We’re holding two recruitment events where you can meet the team, understand more about the role and how to apply. Come along and join us at the following:

• Online Event on Friday 6 February at 9.30am.
• Recruitment Event in the Scottish Parliament on Friday 13 February m.

Find out more information and register via our website.

We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.

We offer a great range of benefits including: 41.5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym facility, Health and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.

You’ll also have the opportunity to join the Alpha Civil Service pension scheme, where we offer you an employer contribution of 28.97% of your basic salary.

All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy statement on our website.

For full information about this role and to apply for this job please visit the careers page on the Scottish Parliament website. Please visit the recruitment process to further understand our application process and gain some hints and tips on your application.