Customer Service Advisor

Overview

Customer Service Assistant — Edinburgh Airport — Full Time and Part Time, Permanent — 3 on, 3 off shift pattern, early shift pattern from 0345

• Deliver an individualised world class service experience for every customer
• Maximise sales opportunities using world class service skills and knowledge of products and promotions
• Demonstrate positive personal behaviours and a can-do attitude
• Work independently or as part of a team to achieve operational standards across the store

• Passion about working in a team
• Flexibility to adapt to the fast-paced environment
• Good communication skills
• Self-motivation, enthusiasm, and professionalism

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you ll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however if you are unsuccessful, we will always email you to let you know. To ensure you dont miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date.

We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you re excited about this role but your previous experience doesnt align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.