Assistant Visitor Manager

Organisation:
The Royal Botanic Garden Edinburgh

The Royal Botanic Garden Edinburgh (RBGE) is a world leading scientific institution and inspiring public space, welcoming visitors from across Scotland and around the world. We are committed to creating inclusive, accessible and enjoyable experiences for everyone who visits, works or connects with our gardens.

We have an exciting opportunity to join our Visitor Welcome Team as an Assistant Visitor Welcome Manager, playing a key role in delivering high quality, safe visitor operations and a world-class welcome. Working closely with the Visitor Welcome Manager, you will provide visible, hands on leadership across admissions, frontline services and day to day operations, ensuring visitors feel supported and valued at every stage of their visit.

We are seeking an energetic and creative individual with proven experience in staff management, ideally in a fast paced, visitor focused environment. You will demonstrate strong leadership, teamwork, organisational and communication skills, and be confident using Microsoft Word and Outlook. The role involves leading and supporting a diverse frontline team, managing staff rotas, admissions systems and visitor flow, and acting as Duty Manager during daily operations.

You will work closely with colleagues and partners across the organisation to support events, seasonal programmes and continuous improvement, ensuring high standards of service, safety and compliance.

We welcome candidates motivated by delivering exceptional visitor experiences, inclusive leadership and effective teamwork, who bring strong organisational ability, a calm and positive approach, and enjoy working in a public facing environment.

As we are open to the public 7 days a week, you will be required to work on a roster, working 5 days over 7 days which will include working weekends and public holidays. The working pattern is based on a 3 week rotation:
Week 1 – Mon, Tues, Wed, Thurs, Fri
Week 2 – Mon, Tues, Wed, Thurs, Sat
Week 3 – Sun, Tues, Wed, Thurs, Fri

Although we see this as a full-time post we would be happy to consider candidates on a part-time basis. If applying on that basis please let us know your preferred hours of work per week.