Support Officer

Overview

Blue Arrow is supporting our public sector client with the recruitment of a number of Support Officers for their Edinburgh based office. With a contract length of up to 6 months, this is a fantastic opportunity to join an organisation that is integral to the higher education system within Scotland. If you have previous customer service experience, please check the advert below and get in touch if this sounds like you would be the perfect fit.

Our client is responsible for the assessment and payment of student financial support for Scottish students studying within the UK. With budgets of around £1.4 billion each year, they make payments to both educational institutions and over 190,000 students annually. They are committed to recruiting a diverse workforce that is representative of the clients they serve.

• Assess Funding Applications – evaluate funding applications to determine students' eligibility and entitlement to financial support in accordance with regulations and instructions. This involves meticulous attention to detail and adherence to established guidelines.
• Customer Service – respond to queries from internal and external stakeholders, including students, representatives, and college/university staff, regarding student funding in higher education. Queries may be via telephone, email, or webchat. Providing clear, accurate, and timely information is essential.
• Adaptability – respond to changing priorities and be flexible to take on additional ad hoc duties as required. This may include assisting with special projects or covering for colleagues during peak times.

• Helpline and Webchat Service – handle customer queries through our helpline and webchat service. Requires excellent communication skills and the ability to provide support and guidance effectively.
• Rota Coverage – provide cover on a rota basis from 9:00 am to 4:00 pm, Monday to Friday, to maintain a high level of service throughout the working week.

• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Flexibility and adaptability to respond to changing demands.
• Experience in a customer service role is essential.

• Opportunity to gain valuable experience in the field of student financial support.
• Excellent pay rate and paid weekly.
• Work within a supportive and dynamic team environment.
• Contribute to the financial well-being of students in Scotland.

If you are looking for a role that offers both professional development and the chance to make a positive impact, we encourage you to apply for this exciting opportunity.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.