Payments Processor

Job Title:

Payments Processor

Location:

Edinburgh Ettrick House Hourly Pay Rate: £14.02 (raising to £14.40p/hr from April 2026) Contract Length: 6-month contract

Working Hours:

Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week from 12pm-8pm (late shifts are always worked from home) Working Model:
Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office Key Responsibilities

• Handling live Bacs payment referrals generated due to issues such as limit breaches or incorrect account details.
• Contacting clients to obtain pay / no pay decisions for time-sensitive submissions.
• Taking appropriate actions to ensure payments are processed correctly or extracted where required.
• Managing inbound and outbound enquiries via telephone and email.
• Supporting commercial and business banking clients who process high-value or high-volume Bacs payments.

• Excellent communication skills (written and verbal)
• Strong attention to detail
• Proactive problem‑solving abilities
• Ability to work accurately under pressure
• Confidence handling customer enquiries
• A willingness to learn complex payment processes

• Supportive team environment
• Full training and cross‑skilling opportunities
• Hybrid working once trained
• Involvement in critical banking operations
• Opportunities for development across the wider Banking & Trade Delivery team

• Work from home 3 days per week
• Weekly pay
• Online payslips
  
  Dedicated aftercare team
• Annual leave allowance of 31 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare Vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets, and more
• Smart Spending App
• Workplace Pension Scheme

Adecco Group UK & Ireland is an Equal Opportunities Employer.