Energy Expert; Part-Time

Overview

Job Title: Energy Expert (Part-Time)

Location: Leith Hub

Salary: £27,976 (Pro-rata) per annum

Hours: 20 hours per week Monday - Saturday

Sponsorship: Unfortunately, we are not able to offer sponsorship for this role.

Join Us as an Energy Expert in our Leith Hub – Empowering People & Supporting Sustainability!

Are you passionate about helping others and making a real difference in your community?

We’re looking for friendly, proactive individuals to join our Leith Energy Hub team, where customer care, community support, and sustainability go hand in hand.

• Be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
• Empower customers with practical, personalised energy-saving advice, helping them reduce usage, lower bills, and shrink their carbon footprint, and introduce them to the organisation’s eco-conscious products and services.
• Use the in-house CRM system to resolve queries efficiently and translate technical information into everyday language, ensuring each interaction supports the mission for a more sustainable future.
• Act as a sustainability ambassador in the community by collaborating with local charities and organisations through Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
• Lead local green initiatives and work with the team to inspire others to participate in building a cleaner, more connected future.

• A genuine interest in sustainability and community engagement, with the opportunity to gain an ISEP qualification.
• A passion for helping people and making a difference.
• Great communication skills across all channels.
• A proactive, can-do attitude.

Join us and be part of something bigger, where your work supports people, the planet, and their pocket.

Join a company that truly invests in you. Benefits include a structured bonus scheme, clear career and development opportunities, 25 days of leave plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. You can win tickets to top events through Utilita Arenas, enjoy exclusive discounts, and take a paid volunteering day. A generous pension contribution is provided.

We’re more than a workplace—we’re a place to thrive.

Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.

Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. We’re the first supplier to kick-start Britain’s smart meter revolution, and our belief in smart technology means we’re always evolving and looking for ways to improve our services through innovation.

Utilita is committed to sustainability, aiming to become a Net Zero business by 2030. We drive transformational changes while educating everyone that we can all have a big impact by making small changes.

Our core values are powerful, yet simple:
Fairness, Smart and Sustainability.

The Luxion Group comprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.