Group Operations Specialist

Company Profile

A fast-growing DMC delivering tailor‑made group travel across the UK and Ireland. Known for its expert teams, vibrant culture, and seamless service, it offers a dynamic environment where client focus and attention to detail drive success.

Edinburgh

Hybrid work after probation.

Up to £32,000 per annum depending on experience.

• Manage all aspects of inbound group travel bookings for clients, ensuring accurate itineraries, supplier coordination, and seamless delivery.
• Collaborate with Business Development and suppliers to provide tailored solutions, negotiate rates, and maintain strong client and supplier relationships.
• Oversee European inbound group bookings, ensuring itineraries and services are accurately planned and delivered.
• Work closely with Business Development to understand client needs and provide customised travel solutions.
• Negotiate with suppliers to secure the best rates and products without compromising quality.
• Build and maintain strong, lasting relationships with clients and suppliers.
• Keep all bookings, confirmations, rooming lists, and payments accurate and up to date in the system.
• Proactively solve issues, adapt to changing situations, and maintain high attention to detail under pressure.

• Previous experience in tour operations or working for a DMC is mandatory.
• Fluent in Italian or French would be an advantage but is not essential.
• Knowledge of destination within the UK and Ireland would be great.
• Excellent communication and organisation skills.
• IT literate (MS Office).
• Able to work as part of a team as well as take initiatives.

If your salary expectations are slightly higher, please apply and let us know. We could consider this depending on relevant experience.