Customer Service Advisor - German Speaking

Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit!

Customer Service Advisor - German Speaking. Looking to build your career in a fast‑paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.

As a Customer Service Advisor - German Speaking you will be supporting customers with travel‑related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.

Location:

Edinburgh (1 Lochrin Square)

Hours:

Full‑time, 37.5 hours per week
Salary: £26,800 + monthly incentives

• Deliver high‑quality customer service via phone, chat, and email in both German and English
• Handle customer queries and resolve issues from start to finish
• Work in a fast‑paced call centre environment, managing multiple interactions at once
• Communicate clearly and confidently across all channels
• Meet and exceed KPIs and performance targets
• Collaborate with team members to improve service delivery and processes

• Previous experience in customer service, ideally within a call centre
• Fluent in German and English (written and spoken) – essential
• Strong communication and problem‑solving skills
• Ability to multitask and manage multiple chats efficiently
• Comfortable working towards targets in a customer service environment
• Positive, adaptable, and eager to learn

• 33 days annual leave including bank holidays
• Monthly performance bonus and referral incentives
• Health cash plan and wellbeing support
• Enhanced family policies and life insurance
• Hybrid working options (performance‑based)
• On‑site gym and discounted fitness memberships
• Ongoing training and clear career progression opportunities
• Regular team events, incentives, and recognition programmes