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AI-Enabled Customer Experience & Operations Lead

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: JPMorganChase
Full Time position
Listed on 2026-05-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: City of Edinburgh

JPMorgan

Chase is looking for a dynamic leader to model exceptional customer service in Edinburgh. You’ll drive operational KPIs, champion an inclusive culture, and coach your team for high performance. This role requires strong banking knowledge and the ability to improve both customer and employee experiences.

Join us in a key leadership position where you can influence our service delivery and make impactful changes for clients.

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