Tesco Bureau Manager

Bureau Manager – Tesco Travel Money

Location:

Edinburgh Corstorphine

Hours:

37.5 hours a week Salary: £28,548 per annum

Contract:

Permanent, Full Time

A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPIs and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support:
  Programmes to help with physical, mental, and financial wellness.
• Flexible shifts:
  Varied shift patterns to suit different lifestyles. Voluntary overtime during busy seasons is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro‑rata).
• Monthly bonus:
  Earn extra when you hit your targets.
• Pension plan:
  With Scottish Widows.
• Career development:
  Access to training, learning pathways, and internal opportunities to grow.