Customer Service Administrator

Customer Service Administrator The rewards

• £26,000–£26,500 plus 10% bonus
• Generous holiday allowance
• Pension scheme
• Training and development opportunities
• Career progression pathways
• Supportive and collaborative team culture
• Employee wellbeing initiatives
• Recognition and reward programmes

• Deliver outstanding customer service across telephone, email, and written correspondence channels
• Resolve customer queries efficiently, aiming for first-contact resolution wherever possible
• Maintain accurate customer records and update internal systems in line with company procedures and compliance standards
• Monitor and manage allocated workloads to ensure all tasks are completed within agreed service levels and deadlines
• Investigate account or billing discrepancies and take corrective action to ensure accurate outcomes for customers
• Liaise with internal teams, contractors, and stakeholders to coordinate service delivery and issue resolution
• Assess and resolve complex customer cases using sound judgement and problem-solving skills
• Prioritise urgent or sensitive customer matters appropriately and escape where required
• Ensure all work is completed in line with operational procedures, regulatory requirements, and data protection standards
• Identify opportunities to enhance customer experience and promote additional products or services where appropriate
• Support continuous improvement by contributing ideas that improve service quality and operational efficiency
• Build positive relationships with colleagues and customers to support a collaborative and high-performing culture

• Proactive and customer-focused approach
• Strong problem-solving skills and ability to thrive in a busy environment
• Excellent attention to detail and commitment to accuracy
• Strong written and verbal communication skills
• Ability to take ownership of tasks and meet deadlines