Sales Retention Advisor

Ready to earn £40k helping customers stay connected? Here at GoFibre, were growing fast, which means we need more great people to support our customers. As a Retention Advisor at GoFibre, youll turn Im leaving into Im staying every day. Based in our modern Edinburgh Office, just 5-minutes from Haymarket ??

Earning potential up to £40,000 (uncapped commission) | £26,227.50 base ? 37.5 hours per week Shifts between 8am8pm (Mon Fri)  occasional Saturday (with a weekday off)

Whats in it for you?

Were not your typical broadband company. Were building full-fibre networks in communities that have been overlooked for too long and were growing fast. That means real opportunity and real progression. Uncapped commission 31 days holiday Private healthcare  enhanced pension Discounted gym membership Wellbeing support  career coaching

The Role Youll speak to customers thinking about leaving, understanding whats gone wrong, fixing it, and showing them why staying with GoFibre is the right move. Its fast-paced, target-driven, and perfect for someone who thrives on solving problems and winning people over. What youll be doing Speak to customers looking to cancel and turn those conversations around Get to the root of issues and resolve them quickly Build trust through clear, confident conversations Handle objections calmly and positively Identify opportunities to improve or upgrade the customer experience Hit retention, upsell and customer satisfaction targets What were looking for You dont need to know broadband inside out.

Well teach you that. This role suits someone who enjoys a challenge and doesnt take no personally. What were looking for is:
Experience in retention, loyalty, sales or customer service Confident communicator who can build trust quickly Resilient you dont let a tough call knock you off your game Passionate about hitting targets while doing right by the customer Calm under pressure and great at problem solving Someone who genuinely enjoys helping people Sound like your kind of role? Hit apply - we'd love to hear from you.