German Speaking Customer Service Representative. LilyLifestyle

German-Speaking Customer Service Advisor

Join A Fun, Travel-Loving Team in Edinburgh!

Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You!

Edinburgh

26800 & Monthly bonus up to £70 per month

• 33 days annual leave (including bank holidays)
• Employee Assistance Program, wellbeing support & enhanced sick pay
• Enhanced family policies (maternity, paternity & adoption)
• Life insurance worth 4x your annual salary
• Hybrid working options (based on performance)
• Free on-site gym or discounted memberships at Nuffield Health & Pure Gym
• Continuous learning & genuine career development opportunities

• Help customers with travel enquiries via phone, chat, and email
• Solve problems with empathy and efficiency
• Stay updated on promotions and policies
• Support your team on projects and huddles

• Fluent in English and German (written and verbal).
• Strong communication and problem-solving skills.
• Ability to handle multiple web chats with fast, accurate typing.
• Confident working towards and achieving KPIs / Targets.
• Motivated, adaptable, with eagerness to learn and grow.

• German line hours:
  Mon-Sun, 8 AM - 5pm
• Edinburgh - Onsite
• Start Date:
  
  June & July 2026