Rental Return Agent; Part time , Temporary , Rotational shift pattern

Job Title

Rental Return Agent

£13,272.00

Part time (20 hrs/week), temporary (until 30th of September), rotational shift pattern Monday – Sunday

• Greeting customers who are returning rental vehicles
• Inspecting vehicles for any damages or issues, documenting them using the appropriate tools, and assessing any necessary charges as needed
• Outlining and clarifying all final charges to customers and collecting the rental agreement receipt signature from them
• Providing assistance with directions and travel information
• Conducting thorough vehicle inspections and ensuring vehicles are prepared for the next rental
• Maintaining accurate records and completing paperwork
• Resolving customer complaints and issues in a timely and professional manner
• Ensuring that the rental car lot is organized and well‑maintained
• Ensuring that safety and security protocols are followed at all times

• High school diploma or equivalent level of education
• Fluency in spoken and written English
• Prior customer service experience, particularly in the car rental, retail or hospitality sectors; 1‑2 years preferred
• Valid driver’s license with a clean driving record
• Openness to working flexible schedules, including weekends
• Proven proficiency in communication and interpersonal skills
• A team‑oriented approach
• Demonstrated ability to handle multiple tasks and perform well in a fast‑paced setting
• A friendly, upbeat and proactive attitude

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and well‑being
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission

Location:

Edinburgh, Midlothian, United Kingdom