Clinic Coordinator Fri​/Mon​/Tues

Clinic Coordinator - Edinburgh

At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Edinburgh hearing centre working part‑time 22.5 hours per week, Monday, Tuesday and Friday 9 am – 5 pm. This role will be based in Hanover Street with Fridays being in Morningside clinic.

Salary: £18,160.83

• Diary Management:
  Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
• Administration:
  Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales:
  Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care:
  Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation:
  Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self‑motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer‑centric approach? Join our team at Hidden Hearing.