Customer Service/Administrative Officer Apprentice Bathroom supply shop
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-06
Listing for:
McArthur Dean Training Ltd
Apprenticeship/Internship
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
Ths company have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and elevate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.
Apprenticeship StandardCustomer Service Practitioner Level 2.
Job Spec- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Monday – Friday, 9am – 5pm (35 hours)
- Apprentice minimum wage (£8.00 per hour)
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