Customer Service​/Administrative Officer Apprentice Bathroom supply shop

Ths company have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and elevate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Practitioner Level 2.

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

• Monday – Friday, 9am – 5pm (35 hours)

• Apprentice minimum wage (£8.00 per hour)