Guest Experience Host

Overview

We have new and exciting opportunities for Guest Experience Host to join our gruesome team at Edinburgh Dungeon.

We're recruiting for Guest Experience Hosts to drag visitors kicking and screaming (with laughter) through Edinburgh’s most gruesome past.

You’ll be, greeting our rebel rabble with a cold, sarcastic grin, seeking out opportunities to interact with our guests, boost revenue and smash set daily targets. You will be open to suggesting spooky and gory products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have. lurking around as a sales demon extraordinaire.

For sure, it will be cold, damp, and smell somewhat of suspiciously of rotting flesh, but that is all part of the!

We have seasonal roles available, offering a minimum of 5 guaranteed hours per week to start Sunday, 19th July 2026 and contracted up until September 2026 (with possible extensions to the End of October 2026).

• Greet guests with a welcoming yet on-brand edgy demeanor and interact with visitors to enhance their experience.
• Assist guests with queries and guide them through Edinburgh Dungeon experiences.
• Promote products and add-ons that may interest guests to support revenue targets.
• Remain available to assist customers throughout their visit and maintain high service levels in a busy environment.

• High-Volume Customer Service:
  Prove you can stay fast, friendly, and calm when dealing with massive summer crowds and long lines.
• Cash Handling & Upselling:
  Show you are accurate with registers and confident at encouraging tourists to buy souvenirs or add-ons.
• Strong Communication:
  Highlight that you are energetic, welcoming, and adaptable when talking to diverse, international visitors.

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Competitive