Network Team Ambassador

Overview

Role:
Corporate Mobile Receptionist |

Location:

Scotland and Newcastle | Contract type:
Full-time, Permanent |

Hours:

40 per week (Monday–Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.

• Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
• Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
• Professionally managing all incoming and outgoing calls
• Collaborating with other departments and service providers to create a unified approach to guest satisfaction
• Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be willing to travel
• Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
• Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
• Communicate effectively and adapt their working style to various environments
• Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you’re passionate about!

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.