Brand Home Lead Guide

Closing date: 7th June 2026.

Please note:

This role will require weekend and evening work, as well as opening and closing activities.

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Brand Home Lead Guide – Cardhu Visitor Centre. Full time, permanent.

Please note:

This role will require weekend and evening work, as well as opening and closing activities.

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail experiences. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours and heritage of Scotland.

You’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture.

As Brand Home Lead Guide, you will support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events.

• Support daily operations across bars, experiences and retail areas
• Ensure compliance with operational, licensing and safety standards
• Manage bookings, guest enquiries and Brand Home communications
• Coordinate stock control, cash handling and operational systems
• Host VIP experiences, tours and tastings as required
• Supervise Brand Home guides and agency staff, supporting training and scheduling

• Experience supervising teams in a fast-paced hospitality or visitor environment
• A customer-first mindset and passion for delivering exceptional experiences
• Strong communication and organisational skills
• Confidence working across multiple operational areas and systems
• A collaborative, resilient and flexible approach to teamwork

• Competitive salary and bonus
• Generous holiday allowance
• Pension and healthcare
• Career development opportunities
• The opportunity to work within iconic whisky experiences across Scotland

Our purpose is to celebrate life, every day, everywhere. We embrace diversity in the broadest possible sense, welcoming and celebrating people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. We aim to create an inclusive culture where everyone feels valued and can belong.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning:
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in  In our recruitment process, we’ll never ask for money.

Worker Type:
Regular

Primary

Location:

Cardhu Visitor Centre

Additional Locations: