Resident Ambassador

Resident Day Ambassador

Moda, The McEwan, is looking for a Resident Day Ambassador who will be responsible for delivering first‑class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.

• Deliver first‑class customer service and resident engagement
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Reply to resident queries and meet all response times
• Provide informed and accurate information to residents either face to face or via the telephone
• To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
• To take room enquiries/viewings, gathering the necessary information to support leasing
• Parcel management (taking, issuing parcels, and managing app notifications)
• Promote resident events and engagement strategies e.g. surveys
• Communicate in line with brand values
• Visitor Management strategy
• Establish and maintain relationships with the residents to best understand their needs
• Following and utilising the complaints procedure
• Residents move out – redeprogramming of fobs, collection of post box key etc.
• Emergency or incident escalation
• Reporting any identified H&S matters to CSM/GM
• Health & Safety – observe compliance
• Maintain a key record for front desk sign out
• Access control programming
• Fire Marshall or evacuation management support
• Signing suppliers/contractors/third‑party visitors in and out of front of house
• Ensuring the security of the building at all times
• Report any maintenance issues identified in the building/apartments/common parts
• Where required, keep residents updated on all maintenance items reported
• Liaison with FM teams
• Support marketing and lease up including viewings if required
• Be aware of amenity T&C’s
• Assist with the organization of on‑site events
• Push and promote events via The My Moda App and on social media
• Good knowledge of local attractions and destinations (further training on this will also be provided)
• Ad hoc administrative tasks
• CCTV monitoring

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to