German Customer Service Advisor

Job in Edinburgh, City of Edinburgh Area, EH120, Scotland, UK

Listing for: Oyster Consultants

Full Time position
Listed on 2026-06-11

Job specializations:

Customer Service/HelpDesk
Bilingual, Customer Service Rep, German Speaking, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 26800 GBP Yearly GBP 26800.00 YEAR

German Speaking Customer Service Advisor

Edinburgh - Office Based

£26,800

Monday-Friday, 8:00am-4:30pm

Fluent in German and ready for your next opportunity?

Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor. This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.

What you'll get

33 days annual leave
Monthly performance-based bonus
Free on-site gym
Health cash plan
Employee wellbeing & assistance programme
Enhanced sick pay
Life & health insurance
Enhanced family policies (maternity, paternity, adoption)
Ongoing training and development
Regular team events
Refer-a-friend bonus scheme

Your role

As a German Speaking Customer Service Advisor, you'll support customers with travel-related queries and deliver a seamless experience across multiple channels.

You will:

Respond to enquiries via phone, email, and live chat
Provide clear, efficient, and empathetic solutions
Build strong relationships with customers
Stay up to date with promotions and company updates
Work closely with your team to maintain excellent service standards

What you'll need

Fluent German and English
Previous experience in customer service
Strong communication and problem-solving skills
Comfortable using Microsoft Office
Ability to stay calm under pressure
A proactive, positive attitude and desire to succeed

Why join?

You'll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.