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German Customer Service Advisor

Job in Edinburgh, City of Edinburgh Area, EH120, Scotland, UK
Listing for: Oyster Consultants
Full Time position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, German Speaking, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26800 GBP Yearly GBP 26800.00 YEAR
Job Description & How to Apply Below
German Speaking Customer Service Advisor

Edinburgh - Office Based

£26,800

Monday-Friday, 8:00am-4:30pm

Fluent in German and ready for your next opportunity?

Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor. This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.

What you'll get
  • 33 days annual leave
  • Monthly performance-based bonus
  • Free on-site gym
  • Health cash plan
  • Employee wellbeing & assistance programme
  • Enhanced sick pay
  • Life & health insurance
  • Enhanced family policies (maternity, paternity, adoption)
  • Ongoing training and development
  • Regular team events
  • Refer-a-friend bonus scheme
Your role

As a German Speaking Customer Service Advisor, you'll support customers with travel-related queries and deliver a seamless experience across multiple channels.

You will:

  • Respond to enquiries via phone, email, and live chat
  • Provide clear, efficient, and empathetic solutions
  • Build strong relationships with customers
  • Stay up to date with promotions and company updates
  • Work closely with your team to maintain excellent service standards
What you'll need
  • Fluent German and English
  • Previous experience in customer service
  • Strong communication and problem-solving skills
  • Comfortable using Microsoft Office
  • Ability to stay calm under pressure
  • A proactive, positive attitude and desire to succeed
Why join?

You'll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.

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