Russian Customer Service Advisor

Edinburgh - Office Based

£26,800

Monday-Friday, 8:00am-4:30pm

We're looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.

If you're passionate about delivering exceptional service and want to work in a role where no two days are the same-this could be for you.

• 33 days annual leave
• Monthly performance-based bonus
• Free on-site gym
• Health cash plan
• Employee wellbeing & assistance programme
• Enhanced sick pay
• Life & health insurance
• Enhanced maternity, paternity & adoption policies
• Ongoing training & career development
• Regular team events & incentives
• Refer-a-friend bonus scheme

As a Russian Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.

Your day-to-day will include:

• Handling customer enquiries via phone, email, and live chat
• Providing solutions with empathy, professionalism, and efficiency
• Building rapport and delivering a personalised customer experience
• Staying up to date with company promotions and policies
• Working collaboratively with your team and contributing to a positive environment

• Fluent Russian and English (essential)
• Previous customer service experience
• Strong communication and interpersonal skills
• Confident using Microsoft Office and handling written communication
• A calm, solution-focused approach under pressure
• Positive attitude with a genuine passion for helping customers

This is more than just a customer service role, it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.

Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.