Customer Service Advisor - German Speaking

Are you skilled in speaking German?

Do you enjoy helping customers solve problems whilst giving the best service?

If you answered yes to those, this could be a great fit!

Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.

This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.

As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.

Location:

Edinburgh (1 Lochrin Square).

Hours:

Full-time, 37.5 hours per week. Salary: 26,800 + monthly incentives.

• Deliver high-quality customer service via phone, chat, and email in both German and English
• Handle customer queries and resolve issues from start to finish
• Work in a fast-paced call centre environment, managing multiple interactions at once
• Communicate clearly and confidently across all channels
• Meet and exceed KPIs and performance targets
• Collaborate with team members to improve service delivery and processes

• Previous experience in customer service, ideally within a call centre
• Fluent in German and English (written and spoken) - essential
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple chats efficiently
• Comfortable working towards targets in a customer service environment
• Positive, adaptable, and eager to learn

• 33 days annual leave including bank holidays
• Monthly performance bonus and referral incentives
• Health cash plan and wellbeing support
• Enhanced family policies and life insurance
• Hybrid working options (performance-based)
• On-site gym and discounted fitness memberships
• Ongoing training and clear career progression opportunities
• Regular team events, incentives, and recognition programmes